Can I return my order or get a refund?
We want you to love your order! If you need to change your size, swap the product, or update anything, just reach out within 24 hours of placing your order and we'll take care of it no hassle. Once your order has shipped, we're unable to make changes, but our support team is always happy to help however we can.
Can I exchange my item if the size doesn't fit?
We know sizing can be tricky, so if something doesn't feel right, reach out to us within 7 days of delivery and we'll help find a solution — whether that's sizing guidance, a discount on a future order, or an exchange, depending on the situation.
For a guaranteed free exchange, this applies when you receive the wrong item, size, color, or a damaged product — just send us a quick photo within 7 days of delivery and we'll ship a replacement, no extra cost.
What if I receive a damaged or wrong item?
Your satisfaction matters to us, and we'll always make it right.
- Reach out within 7 days of delivery
- Send a clear photo of the issue
- We'll ship a free replacement — no additional charges, no questions asked
Are discounted or promotional items eligible for return?
Yes! Promotional and discounted items are eligible for exchange in the case of damage, defect, or wrong item — same as full-price orders. Final sale items are the only exception and will be clearly marked at checkout.
What about lost or stolen packages?
If your package is marked delivered but you haven't received it, let us know — we'll work with you and the courier to try to sort it out. Please double check your shipping address at checkout so we can get it to you smoothly the first time.
What is shipping time?
Orders are typically processed within 2–5 business days, with delivery in 5–8 business days depending on location. Delays can occasionally happen due to customs or holidays — we'll keep you posted if anything comes up.
Need help with a return?
We're here for you, 7 days a week:
📧 contactclubmontclair@gmail.com
🕓 9:00 AM – 5:00 PM